We take great care to ensure your order reaches you promptly and in excellent condition. On average orders are normally dispatched 1-2 days after your order is placed.
Please double check your delivery address when ordering, if you have entered the wrong address please contact us immeditaley and we will change the address for you if it has not been dispatched yet.
If you enter the wrong address and do not get in contact with us straight away the parcel will ultimately comes back to us and you will have to pay to have your order resent, in the event of this happening a link for resending will be sent to you. Once this charge has been paid your order will be sent to the nominated address.
Items will be sent via Royal Mail Tracked 48 as standard (4-6 working days – subject to stock availability and any necessary security checks).*
The following shipping options are available for an additional fee:
Royal Mail Tracked 24 (2-3 working days). Most packages shipped via this method arrive the next day. Deliveries are made during the week and on Saturdays.
International Shipping (Tracked delivery) European deliveries usually arrive within 7 working days but can take up to 25 working days. Intercontinental deliveries may take up to 25 working days. This is a tracked courier service. We are not responsible for any customs charges that may be incurred on entry to your country.
Delivery to Europe – Please be aware we can no longer send tobacco products to the EU due to current legislation.
Delivery to the USA – Due to new Credit Card regulations Havana House will no longer ship tobacco products to the USA.
We offer FREE UK Delivery ( Royal Mail Tracked 48 4-6 Days Delivery) on all orders over £50. You can upgrade to Express Shipping for £5 if you would like your order within 2-3 days
£3.75 Standard Shipping (Royal Mail Tracked 48) 4-6 Days Delivery within the UK
£5.00 Express Shipping (Royal Mail Tracked 24) 2-3 Days Delivery within the UK
International Shipping cost will be quoted at check out and will be sent via Courier.
We currently do NOT ship to Australia, Canada and the United States. We cannot send tobacco products to Ireland, this is part of the new EU regulations on tobacco.