Terms & Conditions for sale

The minimum permitted age to order goods from this website is 18 years.

Delivery to the USA – Due to new Credit Card rules Havana House will no longer ship to the USA.

Satisfaction Guarantee
For your extra peace of mind all purchases are covered by our 7-day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original unopened packaging to Havana House, Windsor, accompanied with the receipt/invoice and we will be pleased to offer you an exchange or refund – no hassle, for your total peace of mind.

Payment
All prices are in pound sterling and are inclusive of VAT at the current rate. Payment can be made securely using one of the following methods: MasterCard/Visa/Switch/Solo/Maestro and American Express card via our website or by fax, post or telephone. We also accept cheques, banker’s drafts or electronic bank transfer. All payments are subject to validation checks and where required, authorisation by the card issuer. If the issuer of your payment refuses to authorise, we have the right to cancel the order.

Availability
We aim to hold all items in stock; however should an item be more popular than we expected, there might be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost. The majority of our deliveries are made within 2-3 working days of payment authorisation if the products are in stock. Havana House will advise, regarding the delivery date for out of stock items. When an order is requested for priority despatch, the goods are dispatched within 2 working days of payment authorisation. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control e.g. natural disasters, rioting, floods, fire etc. In the unlikely event that your product appears lost or is damaged in transit please contact us.

Damaged Goods
All your goods should arrive in perfect condition; however, if you do receive goods that appear to be faulty or damaged, please notify Havana House within 72 hours of the receipt by contacting our customer service department. This applies to any items that may appear to be missing. The company will do everything possible to ensure your delivery arrives on time and intact. We will not accept responsibility for any additional expenses that may have occurred due to late or incomplete deliveries.

Local Customs Charges

Some International deliveries may incur local customs charges. We are not responsible for the payment of any local Customs or Duties. All invoices will be stated at their true value, no exceptions will be made. By purchasing from www.havanahouse.co.uk you are accepting full responsibility for these charges.

Right To Cancel
You have a right to cancel any order in line with the Consumer Contracts (formerly Distance Selling) Regulations and are entitled to a 100% refund of the price of the product if we are informed within 7 calender days of the receipt. Please email info@havanahouse.co.uk and inform us that you wish to cancel your order. Please return the product at your own expense. All goods returned must be clearly labelled and have full documentation enclosed, including the reason for return. All returnable goods must be reported to Havana House Ltd. Goods returned without any notice will not be accepted.

Specification
Every effort has been made to ensure that the specifications on this website are correct at the time it is printed; however technical data, dimensions and weights serve only as a guide. Sometimes product specifications may change in such instances we will do our very best to inform you when placing your order. All our sizes and measurements are approximate and the utmost care is taken to ensure the accuracy of these dimensions. No guarantee is given/implied that the goods are true in detail to the description or illustrations published.

Printing & Pricing Errors
Please Note, Prices advertised on this site are for online purchses only and will not apply in our stores.
In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.

Security
When you shop with us via our website, all your financial transactions are entirely secure. Our secure server software encrypts all your payment card details. The process scrambles all of the information, allowing no unauthorised third party to intercept the data. If you are experiencing problems connecting via our secure server please check that you have SSL switched on in your browser.

Complaints Procedure
In the event that we fail in meeting our high standards of customer service please contact us via: Online Customer Services:

Tel: +44 (0)20 3884 0006

Havana House
117, Church Road,
Brighton & Hove BN3 2AF

Statutory Rights
These terms and conditions do not affect your statutory rights as a customer.

Product Guarantee
All products carry a standard 12 month guarantee* (unless stated). If your product should fail within this period, please contact our customer services department. If your purchase develops a fault within 7 days of the receipt, we will generally exchange or refund the item provided it is in ‘as-new’ condition. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights. If your purchase develops a fault after 7 days (and within its 12-month guarantee) we will organise a repair or exchange of the product for you, free of charge (UK only). This does not apply to faults caused by weather damage, accident, neglect or misuse for which there can be no refund or exchange.

Delivery Costs
Our delivery charges are simple.

  • Delivery charge from £3.20 applies to all orders to the value of £50.00 or less
  • Orders over £50.00 delivery charge will be Free and a Royal Mail Second Class tracked service will be used
  •  Additional delivery charges may apply at the customers discretion
  • All Cigar ashtrays, Humidors and bottles of Alcohol will incur a delivery charge of £10.00
  • Delivery to outside of the UK may incur additional charges and these will be notified to you prior to shipping

Changes to the Website
We reserve the right to make changes to this website, the disclaimers and the terms and conditions at any time without prior notice.

For any more information please call our helpline +44 (0)20 3884 0006

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